1. Information We Collect

When you use CLEANROVA's services, we may collect the following information:

Name, email address, phone number, and LINE ID
Property address and access instructions
Service preferences and booking history
Payment information (processed securely via third-party providers)
Photos taken during cleaning (for quality reports)

2. How We Use Your Information

To provide and schedule cleaning services
To communicate with you about bookings via LINE, email, or phone
To send photo reports after each clean
To process payments and issue invoices
To improve our services and customer experience
To send promotional offers (only with your consent)

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only with:

Our cleaning crew (limited to address and access instructions for the scheduled service)
Payment processors (to complete transactions)
Legal authorities (if required by law)

4. Data Security

We implement appropriate security measures to protect your personal information. Property access codes and sensitive details are shared only with assigned crew members and deleted after service completion.

5. Photo Reports

Photos taken during cleaning are sent directly to you and stored securely for up to 30 days. They are not shared publicly or used for marketing without your explicit written consent.

6. Your Rights

You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Opt out of promotional communications

7. Contact Us

For any privacy-related questions, contact us at [email protected] or via LINE: cleanrovabkk.

Privacy Policy